Over the past few weeks some Pottermore users have expressed their issues with the site over randomly deleted accounts. Today Pottermore is addressing this issue, notifying the community that they are working to fix the problem. They will continue to keep users updated on their progress in “resolving the account challenges,” over the next several weeks.
Here is the full statement that was released today:
Dear Pottermore Community,
We wanted to spotlight some important issues related to account deletions.
First, we’re delighted to announce that we are modifying our policy regarding house points when users delete their accounts. As a one-time measure to our dedicated community, we’ve reinstated house points on accounts that were deleted from 1 August, 2013, through to the present. This has resulted in the reinstatement of 400,000 points across all houses including a whopping 200,000-plus to Slytherin. We are working on making this policy change permanent in the coming months.
As many of you have heard by now, some Pottermore.com users have experienced challenges and frustrations relating to account deletions. Even though this situation has affected a small percentage of our audience, we take your concerns very seriously.
We have identified technical issues and we are actively addressing them now. In the next several weeks, we will communicate with the Pottermore community through this section of our website and assorted social media channels to inform you about our progress resolving the account challenges.
Thank you for your loyalty and feedback. We are listening to you and we are committed to creating the best Pottermore.com experience for all visitors.
The Pottermore Team